FAQ

Welcome to Beziado’s Frequently Asked Questions!
Here you’ll find quick answers to common questions about our products, orders, shipping, returns, and payments.

1. Orders & Products

Q: How do I place an order?
A: Simply browse our products, select the items you want, add them to your cart, and complete checkout with your preferred payment method.

Q: Can I modify or cancel my order?
A: Orders can only be modified or canceled before they are processed and shipped. Contact us immediately at support@beziado.shop or +1 (323) 345-4763.

Q: Are your products new and authentic?
A: Yes! All products sold on Beziado are brand new, high-quality, and fully tested for safety and performance.

2. Shipping

Q: Do you ship internationally?
A: Currently, Beziado ships only within the United States.

Q: How much is shipping?
A: Shipping is always free for all orders.

Q: How long will it take to receive my order?
A: Orders are typically processed within 1–2 business days, and delivery takes 2–5 business days depending on your location.

Q: Can I track my order?
A: Yes! You will receive a tracking number via email once your order ships.

3. Returns & Refunds

Q: What is your return policy?
A: Beziado offers a 30-day hassle-free return policy. All returns are free of charge, and no restocking fees apply. For full details, see our Return & Refund Policy.

Q: How long will it take to get a refund?
A: Refunds are processed within 14 business days after we receive your returned item. Depending on your bank, it may take a few additional days to reflect in your account.

Q: Can I exchange a product?
A: Yes! Exchanges are available for defective or damaged products. Contact support for assistance.

4. Payments & Security

Q: What payment methods do you accept?
A: We accept Visa, Mastercard, American Express, Discover, JCB, Diners Club, PayPal, and Venmo. Payments are securely processed via Onerway.

Q: Is it safe to use my credit card on your site?
A: Yes! All transactions are encrypted and processed securely via our trusted payment gateway.

5. Product Support & Warranty

Q: Do your products come with a warranty?
A: Yes! Most products include a manufacturer’s warranty. Check the product page for specific warranty details.

Q: My product arrived damaged or defective. What should I do?
A: Contact our support team immediately with photos of the damage at support@beziado.shop. We will arrange a replacement or refund.

6. Contacting Beziado

Q: How do I contact customer support?
A: You can reach us via:

Email: support@beziado.shop
Phone: +1 (323) 345-4763
Address: 12679 Meadbury Dr, Moreno Valley, CA 92553, United States

We aim to respond to all inquiries within 24 business hours.